Frequently Asked Questions

Placing an order is simple. Browse our catalog, select your desired product, choose your size or variant if applicable, and click Add to Cart. When you are ready, proceed to checkout, enter your delivery address and payment details, then confirm your order. You will receive an email confirmation immediately after.

You may cancel or modify your order within 1 hour of placing it, provided it has not yet been processed. To request a change, contact our support team immediately via the Contact page or call our helpline. Once an order is in the processing or shipping stage, it cannot be modified.

Log in to your account and navigate to My Orders. Each order displays a real-time status — Pending, Processing, Shipped, or Delivered. Once your order is shipped, you will receive an email with a tracking number and a link to monitor delivery progress.

Delivery times vary by location and the shipping option selected at checkout. Standard delivery typically takes 3 - 5 business days. Express delivery is available in select areas and arrives within 1 - 2 business days. Same-day delivery is offered within Lagos for orders placed before 12:00pm.

Yes. We offer free standard shipping on all orders above a minimum threshold. The qualifying amount is displayed on the cart page and may vary by promotional period. Keep an eye on our homepage for current free-shipping promotions.

We offer a 7-day return window from the date of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Perishables, personal hygiene products, and digital downloads are not eligible for returns. Please review our full Shipping & Returns page for complete details.

Once we receive and inspect the returned item, refunds are processed within 3 - 5 business days. The refund will be credited to your original payment method. Bank transfer refunds may take an additional 2 - 3 business days depending on your bank.

We accept a variety of payment methods including debit and credit cards (Visa, Mastercard), bank transfers, and secure online payment gateways such as Paystack and Flutterwave. All payments are processed over an encrypted, SSL-secured connection to protect your financial information.

Yes. HUMJID does not store your raw card details on our servers. Payment tokenisation is handled by our certified payment partners, who are fully compliant with PCI-DSS standards. Your card information is encrypted and stored securely through our payment gateway provider.

On the login page, click Forgot Password? and enter the email address associated with your account. You will receive a password reset link via email within a few minutes. Follow the link to set a new password. If you do not receive the email, check your spam folder or contact our support team.